Payment & Ordering
2. My payment was declined, why?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card has expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event, by calling your issuing bank they can tell you why the card has been declined.
Solutions: try a different credit card or try using PayPal as your checkout method (Paypal, Visa, Mastercard, Apple Pay, and American Express).
3. How do I cancel my order?
Only unshipped orders may be cancelled (We dispatch the product the same day). Cancellation may be done either through email or by telephone. The refund will be issued accordingly if your card has been charged.
4. Is my information secure when using this site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
5. What if my address is wrong?
If your address is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.